Refund Policy

Last updated: 25 July 2026 · Applies to purchases made on or after this date. Purchases made earlier remain covered by the 7-day terms in force at the time of purchase.

The policy, plainly

Refunds are available only under strict conditions, are limited, and are reviewed manually. All sales are final after 24 hours, subject only to the statutory rights described at the end of this page, which this policy can never remove.

To qualify, ALL of the following must be true

• Your refund request is submitted within 24 hours of the original purchase.
• No credits have been used since the purchase — using even one credit immediately and permanently disqualifies that purchase from refund eligibility.
• This account has never received a refund before. Refunds are a one-time option per account: if you have ever been granted a refund on this account, you are not eligible for another.
• The purchase is not a subscription renewal — once a billing cycle's credits have been distributed, that charge is not refundable.
• The purchase was made at full price — promotional, discounted, or coupon-code purchases are non-refundable (subject only to your statutory rights below).

A refund will be denied when

• The request arrives more than 24 hours after purchase.
• Any credits from the account have been spent since the purchase, on any operation.
• The account has previously received any refund.
• The charge is a subscription renewal, or a top-up pack from which any credits have been used.
• The purchase used a promo code or discount of any kind.
• We identify refund abuse — for example repeated purchase-use-refund patterns across accounts. Accounts found abusing the refund process are permanently terminated.

How the process works

Eligible customers submit a request from Settings → Billing, including a written reason. Requests are not processed automatically: a human reviews every request and approves or denies it within 3 business days. You will receive an email with the decision either way. Approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank. Denied requests include the specific reason for denial.

Free credits

Signup, daily-login, streak and referral credits are free promotional credits with no cash value and are never refundable or redeemable.

Disputes

If you believe a decision was made in error, contact refunds@snapai.com with your account email and the charge date, and we will review it again.

Your statutory rights — unaffected

Nothing in this policy excludes, restricts or modifies rights you have under the Australian Consumer Law or equivalent consumer protection law where you live, which cannot be excluded by contract. Our services come with guarantees that this policy does not override: if the service has a major failure you remain entitled to a refund or compensation for reasonably foreseeable loss, and for minor failures, to have the problem remedied in a reasonable time — regardless of the 24-hour window, the one-refund limit, or any other term above. This voluntary policy operates in addition to, never instead of, those rights.